Shipping policy
At Efoza, we aim to provide a reliable and straightforward delivery experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
Key Information
| Shipping Details | Information |
|---|---|
| Order cutoff time | 5:00 PM |
| Order processing | 1–3 business days |
| Estimated shipping time | 7–10 business days |
| Estimated total delivery time | 8–13 business days |
| Shipping cost | Free on all orders |
Countries We Ship To
We currently offer shipping to:
-
United Kingdom
Order Confirmation
After successfully placing an order, you will receive an order confirmation email containing your order details.
The confirmation means that your order has been received and registered in our system. Please review your order information carefully and contact us as soon as possible if you notice any errors.
Order Cancellations
You may request cancellation of your order within 8 hours of placing it.
To request a cancellation, contact us at contact@efoza.space and include your order number.
After the 8-hour cancellation period, your order may already have entered the processing or fulfilment stage, and cancellation may no longer be possible.
Order Processing & Delivery
Orders are generally processed within 1–3 business days.
After processing, delivery typically takes an additional 7–10 business days.
Estimated Delivery Timeline
| Stage | Estimated Time |
|---|---|
| Order processing | 1–3 business days |
| Shipping & delivery | 7–10 business days |
| Total estimated delivery time | 8–13 business days |
Please note that delivery estimates are approximate and may be affected by circumstances outside our control, including carrier delays, customs processing, weather conditions, holidays, or other unforeseen events.
Order Tracking
Once your order has been dispatched, we will send you an email containing your tracking information, when tracking is available.
You can use the tracking details provided to follow the progress of your shipment.
Damaged, Lost, or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us at contact@efoza.space as soon as possible.
For damaged or incorrect items, please provide your order number and clear photographs of the package and product. We will review the issue and work to provide an appropriate solution.
International Shipping
Efoza currently provides shipping to the United Kingdom.
Deliveries may be subject to additional customs procedures, import requirements, or delays depending on the destination. Any applicable duties, taxes, or customs charges imposed by local authorities are the customer's responsibility unless otherwise stated at checkout.
Customer Support
Our support team is available during the following hours:
Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)
Email support: Available 7 days a week
Email: contact@efoza.space
Address: 198 Green Street, London E7 8JT, United Kingdom
Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery procedures, or business practices.
Any updated version will be published on this page.