FAQ

Find answers to some of the most common questions about ordering, shipping, tracking, returns, and customer support at Efoza.

1. How long will my order take to arrive?

Orders are generally processed within 1–3 business days.

After processing, delivery usually takes 7–10 business days.

Estimated total delivery time: 8–13 business days.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control.

2. Can I track my order?

Yes. Once your order has been dispatched, you will receive an email containing your tracking information, when tracking is available.

You can use the tracking details to follow the progress of your shipment.

3. Is shipping free?

Yes. We currently offer free shipping on all orders within the United Kingdom.

4. My order is delayed. What should I do?

If your order has exceeded the estimated delivery timeframe, please allow up to 3 additional business days for unexpected carrier or delivery delays.

If your order still has not arrived after this period, contact us at contact@efoza.space with your order number, and our support team will assist you.

5. I received the wrong item. What should I do?

If you receive an incorrect product, please contact us at contact@efoza.space as soon as possible, preferably within 24 hours of delivery.

Please provide your order number and clear photos of the item you received. We will review the issue and work to resolve it as quickly as possible.

6. Can I cancel my order?

Cancellation requests can generally be submitted within 8 hours of placing your order.

Contact contact@efoza.space with your order number as soon as possible. Cancellation is not guaranteed if your order has already entered processing.

For more information, please see our Cancellation Policy.

7. Can I return an item?

Yes, eligible items may be returned in accordance with our Return & Refund Policy.

Please review the policy for information about the return period, product conditions, and non-returnable items.

8. What payment methods do you accept?

Depending on availability at checkout, we may accept payment methods including Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay.

Customer Support

Our support team is available during the following hours:

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Email support is available 7 days a week.

Email: contact@efoza.space

Address: 198 Green Street, London E7 8JT, United Kingdom