Cancellation Policy

At Efoza, we aim to process orders promptly so that your purchase can be dispatched without unnecessary delays. For this reason, cancellation requests are subject to a limited cancellation period.

Cancellation Window

You may request to cancel your order within 8 hours of placing the order.

To request a cancellation, please contact us at contact@efoza.space and include your order number and the reason for your cancellation.

Please note that submitting a cancellation request does not guarantee that the order can be cancelled. If your order has already entered the processing or fulfilment stage, we may be unable to cancel it.

Weekends

Orders and cancellation requests may not be processed during weekends. If you submit a cancellation request outside our normal processing period, we will review it as soon as possible during the next business day.

Refunds for Approved Cancellations

If your cancellation request is approved, we will issue a refund to the original payment method.

Any applicable payment processing fees will be handled in accordance with applicable law and the terms of our payment provider.

After the Cancellation Period

If more than 8 hours have passed since your order was placed, cancellation may no longer be available.

In this case, you may still be eligible to return your order in accordance with our Return & Refund Policy.

Customer Support

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Email support is available 7 days a week.

Email: contact@efoza.space

Address: 198 Green Street, London E7 8JT, United Kingdom